Frequently Asked Questions

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1. How to reduce electricity bills while using Air Conditioner?

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Inverter or Non-inverter unit, set the temperature in economic setting 23-25 °C. Make sure your door and windows are properly closed. If the sunlight is directly hitting the window, use curtains or blinds to reduce the heat entering the room, and make sure the ceiling is well insulated.

2. What is the cause of refrigerant leak and how can it be prevented?

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It's possible for the evaporator and condenser of your air conditioner to develop corrosion if it's near salty, toxic, or slampy places. If it is repaired, there is a significant likelihood that the pipe joint was improperly soldered. If you are using a split type, the installation may have been done incorrectly.

3. What causes an Air conditioner to freeze up?

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The cause of the air conditioner freezing could be a part-related issue, a system issue, or simply that the air conditioner is unclean. Avoid using the air conditioner if there is ice buildup; instead, contact the Kolin service hotline or the Kolin authorized service center.

4. What is the cause of the unpleasant smell emitted by an air condition unit, what could be its possible problem?

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It's possible that the water used to clean the air conditioner is dirty or that the unit's drain taps into an unsanitary area like a septic tank or a canal.  

5. What causes temporarily weak airflow from my air conditioning unit?

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It may be necessary to clean the filter or the air conditioner itself if they are both unclean. Customers can contact the Kolin Service hotline or Kolin Authorized Service Center for assistance with parts-related issues as well.

6. Is it normal to have water drip from Window Type Airconditioner?

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Yes, it is common to have water leaking on the air conditioner's back. This is due to the moisture coming from the evaporator coils going into the unit's drain hole.  In order to improve water flow, we can utilize the drain hole with a drain hose.

7. What is the difference between a humidifier and air purifier?

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Dehumidifiers and air purifiers both contribute to better air quality. The air purifier can filter the air through air filters, since it will eliminate other harmful air pollutants such as dust, smoke, bacteria and pollen. Whereas the dehumidifier helps to balance the moisture level in an area to prevent moist air that causes molds, mildew, wood rots and dust mites.

8. Besides air filtration, what other good effects of using an air purifier?

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There are many benefits to using a purifier, because of its ability to filter air, it is a great help to people with allergies and asthma. Air purifiers also help in the suppression of airborne diseases such as common colds and flu, it also eliminates the unpleasant odor from Volatile Organic Compounds (VOC) that are often found in paint, air fresheners, aerosol sprays that can cause nausea or difficulty in breathing.

9. Need your insight regarding the drain plug of our Kolin Aircon? Should we remove it or not?

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The quad series comes in both drip and no drip setups. In the no drip set up, the air conditioner uses condensate to increase efficiency, but it will be slightly noisier than usual due to water splashing in the condenser. You can also remove the unit's drain plug to make it a drip system and make your air conditioner's operation quieter.

10. How often does the Air Purifier filter need to be changed?

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In addition to having a UV light, the Kolin purifier contains a 4-stage filtering system. The aluminum pre-filter, active carbon filter, and h12 hepa filter are its three air filters in addition to the UV light technology. While the Active Carbon Filter and H12 Hepa Filter are disposable and need to be changed every six months, the Almunum Pre-filter is washable

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